Technical Customer Success Manager

New York, United States · Customer Success

Description

The Company

We are a fast growing B2B app development company located in New York City. Our flagship product is a sales tracking (SaaS) platform in the e-commerce space. We work with some large well known retailers.

Who We're Looking For

We like people who take responsibility and strive to be the main point of contact for the client; from the initial integration and demo to answering detailed product questions, understanding user pain points, and providing different resources. Specifically, you will be expected to understand client needs, walk clients through the software demo, get the client integrated with our software, provide ongoing support, help confirm bugs, and communicate with developers.

Our product is technical so while you do not have to be a developer, you must be able to think through technical issues independently in order to provide a proposed solution to the customer. We're nimble team that moves quickly within a fast-growing growing industry.


What You'll Be Doing

Requirements

You'll Need


Bonus Points

Benefits

We're a small team that works closely together and operate with complete autonomy and freedom. This means you will have direct impact in any project that you work on and your success will be felt across the company and by your clients. Some other perks include:

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