Customer Success Associate

New York, United States · Customer Success

Description

The Company

Refersion is helping brands and merchants in every industry transform the way they manage affiliate and influencer marketing programs, track promotions and campaigns, and grow online sales. Our performance marketing SaaS platform has a large and growing client base ranging from enterprise retailers to small and emerging businesses. In 2018 alone, we helped 7,000+ merchants track $200M+ in referral revenue and payout $20M+ in commissions.

The business is expanding rapidly and headquartered in New York City, with a satellite office in Miami. Refersion is 100% bootstrapped, highly profitable, and wholly independent of investor funding. We are a nimble, smart, and curious team of technologists that takes pride in our entrepreneurial approach and collaborative culture.


Who We're Looking For

We love problem-solvers who have a knack for software trouble-shooting in a fast-paced environment. In this client-facing role, candidates with prior hands-on experience with web technologies such as HTML and JavaScript will succeed.

In addition to responding to inbound sales inquiries, understanding client needs, and walking them through the software demo, you will get their shop integrated, provide ongoing technical support, and promptly respond to app customization requests from your clients. Our product is technical so while you do not have to be a developer, you must be able to think through technical issues independently in order to come back with a proposed solution. We're a small team and we move quickly so you should be able to thrive in this kind of environment.


What You'll Be Doing

Requirements

You'll Need


Bonus Points

Benefits

We're a small team that works closely together and operate with complete autonomy and freedom. This means you will have direct impact in any project that you work on and your success will be felt across the company and by your clients. Some other perks include:

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