Senior Customer Success Manager

New York, United States · Customer Success

Description

The Company

We are a fast growing B2B app development company located in New York City. Our flagship product is a sales tracking (SaaS) platform in the e-commerce space. We work with some large well known retailers. The company is 100% bootstrapped, no investors, and profitable.

Who We're Looking For

We like people who strive to be the main point of contact for the client; from the initial demo to answering detailed product questions and managing custom development.

Specifically, you will respond to inbound sales inquires, understand client needs, walk them through the software demo, get the client's shop integrated, provide ongoing support, and respond to customization requests from your clients. Our product is technical so while you do not have to be a developer, you must be able to think through technical issues independently in order to come back with a proposed solution. We're small team and we move quickly so you should be able to work well in this kind of environment.


What You'll Be Doing

Requirements

You'll Need


Bonus Points

Benefits

We're a small team that works closely together and operate with complete autonomy and freedom. This means you will have direct impact in any project that you work on and your success will be felt across the company and by your clients. Some other perks include:

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