Customer Success Associate (Entry Level - Training is Available)

New York, United States · Customer Success

Description

About Refersion

Refersion is helping brands and merchants in every industry transform the way they manage affiliate and influencer marketing programs, track promotions and campaigns, and grow online sales. Our performance marketing SaaS platform has a large and growing client base ranging from enterprise retailers to small and emerging businesses. In 2018 alone, we helped 7,000+ merchants track $200M+ in referral revenue and payout $20M+ in commissions.

The business is expanding rapidly and headquartered in New York City, with a satellite office in Miami. Refersion is 100% bootstrapped, highly profitable, and wholly independent of investor funding. We are a nimble, smart, and curious team of technologists that takes pride in our entrepreneurial approach and collaborative culture.

About Our Customer Success

Our 5-Star Customer Success (CS) team is responsive, collaborative, and entrepreneurial, owning the ultimate customer success experience of our merchant clients, and proactively delivering value to them on an ongoing basis beyond the sales stage. We are hiring, and seeking like-minded individuals to join.

Who We're Looking For

A wonderful opportunity exists for bright, motivated, and passionate entry level candidates and recent graduates to uniquely blend both their business acumen and technology talent. If you love working with technology and collaborating with people to build mutually beneficial relationships, our senior CS team would love to meet you. Web developers and/ or computer science majors who envision creating an outstanding customer experience using their HTML and JavaScript skills are encouraged to apply, but all majors are welcome.

What This Role is About

The CS Associate is our clients’ point of contact, providing a superior customer success experience on the sales, user, and technical fronts. Under close supervision from our senior CS team, you will:

  1. Gain invaluable expertise on Refersion’s SaaS platform, and
  2. Use that expertise to fulfill the above mission of CS Associate

What You'll Be Learning from Us

Requirements

You'll Need

Bonus Points

Benefits

We're a small team that works closely together and operate with complete autonomy and freedom. This means you will have direct impact in any project that you work on and your success will be felt across the company and by your clients. Some other perks include:

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